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Celebrating banking as a living business

Relive the ceremony

If you missed the award ceremony or want to review the highlights, you can view our recap !

 

EfmaLogoAccentureLogo

Celebrating banking as a living business

Thanks for an amazing 2019 edition  !

Our 2019 award ceremony took place in Paris on October 16th. You can now see who our winners were or view the full ceremony video replay.


Check the winners View replay

EfmaLogoAccentureLogo

Celebrating banking as a living business

Welcome to the new portal

Many new and exciting features await ! Feel free to browse, or try out our new submission process


Submit innovation

The initiative

1
Submission
2
Vote
3
Ceremony
4
Check the winners

Submit your Innovation

From June 1st to September 9th

Since its launch in 2013, the Customer Insight & Growth Banking Innovation Awards have served as a catalyst for innovation in the retail banking sector and have helped banks build better disruptive strategies.

The 7th edition submitting period is now open!

Simply submit your most innovative projects now to enter the 2019 competition. You can even start submitting your project now and finalize it later. You have until 6th September 2019 to submit!

 

Submit now     LEARN MORE 

Voting process

From September 9th to 24th

Nominees for each category will be shortlisted by the Efma Innovation Committee.

Efma members and non-members from financial institutions only visiting the website will vote for the 7 standard categories (excluding the Global Innovator category). To do so, they will establish a podium ranking of Gold, Silver, and Bronze, among the 6 nominees per category.

Voters will take into consideration the following criteria:

Originality / Impact / Universality

The award ceremony

Our yearly ceremony was held in Paris on October 16th. Celebrating the best banking innovators worldwide, it is a unique opportunity to discover the best banking innovators from around the globe.

Only nominated institutions are invited to attend the event. If your innovation is a finalist, you will be contacted by our team. However, a live broadcast is open to all who wish to view the event.

Information for the 2020 awards will be released soon.

 

Check out the 2019 CIG Awards Winners !

See who made it to the top last year and learn from the best case studies.

Check the Winners

Innovation of June

Maya Banorte's Personal Assistant - Banorte

Banorte launched Maya, the Personal Assistant using Artificial Intelligence in 2018, in order to improve customer experience and position the bank as an Innovator.

VIEW INNOVATION ▶


Innovation of June

Innovation of May

Speech Analytics at Losango offices - Bradesco

Use of Speech Analytics to diagnose calling reasons and for improving customer service quality at Losango offices (Financial Institution for Loans and Purchase Installments linked to Banco Bradesco) and Bradesco Insurance.

VIEW INNOVATION ▶


Innovation of May

Innovation of April

Linkle Tahsilat - Isbank

“Linkle Tahsilat” is a digital collection method which offers a new experience for merchants and facilitates payments by payment links which are created within mobile application and shared across various communication channels such as e-mail, SMS, etc.

VIEW INNOVATION ▶


Innovation of April

Innovation of March

Save as you spend - Garanti BBVA

Save as you spend… If you like spending your income but you are worried about not being able to save money, Spend and Save is best fit for you.

VIEW INNOVATION ▶


Innovation of March

Innovation of February

M-Token: Device reactivation via customer's mobile phone from wherever they are - Banco Bradesco

With M-Token it is possible to provide the customer with an intuitive self-service journey where they can reactivate the Token on their mobile phone without having to go to a branch.

VIEW INNOVATION ▶


Innovation of February

Innovation of January

Nicole : Financial Peer Comparison - Raiffeisen Bank International

Nicole is a service that helps people to manage their money by showing how others do it.

VIEW INNOVATION ▶


NicoleRBInternational

Innovation of January

Innovation of August

For Funding, a unique platform with two souls - Intesa Sanpaolo

For Funding is a never seen solution which merges both lending and donations projects in a unique platform

 

VIEW INNOVATION ▶


Innovation of August

Innovation of July

Transforming SMEs On-Boarding - Santander

A new on-boarding for non-customer SMEs : digital, simple, faster, responsible & more efficient, leveraging new technologies (artificial intelligence, biometrics, etc.) with a customer-centric vision. From 7 days to 15 minutes. The solution applies for all the SME´s, no matter the size.

VIEW INNOVATION ▶


Innovation of July

Meet this year’s Top Contributors

DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and…
CaixaBank is the leading financial group in retail banking in Spain and one of the top banks in Portugal. The group, with Jordi Gual as chairman and Gonzalo Gortázar as CEO, has 15.6 million…
As a universal bank Alior Bank addresses its' services to both individual and businesses customers. In day-to-day activities, the bank combines principles of traditional banking with innovative…

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