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If you missed the award ceremony or want to review the highlights, you can view our recap !
Our 2019 award ceremony took place in Paris on October 16th. You can now see who our winners were or view the full ceremony video replay.
Many new and exciting features await ! Feel free to browse, or try out our new submission process
Stay tuned, the 2021 deadline will be announced soon
Since its launch in 2013, the Customer Insight & Growth Banking Innovation Awards have served as a catalyst for innovation in the retail banking sector and have helped banks build better disruptive strategies.
The 7th edition submitting period is now open!
Simply submit your most innovative projects now to enter the 2020 competition. You can even start submitting your project now and finalize it later.
Nominees for each category will be shortlisted by the Efma Innovation Committee.
Efma members and non-members from financial institutions only visiting the website will vote for the 7 standard categories (excluding the Global Innovator category). To do so, they will establish a podium ranking of Gold, Silver, and Bronze, among the 6 nominees per category.
Voters will take into consideration the following criteria:
Originality / Impact / Universality
Our yearly ceremony was held in Paris on October 16th. Celebrating the best banking innovators worldwide, it is a unique opportunity to discover the best banking innovators from around the globe.
Only nominated institutions are invited to attend the event. If your innovation is a finalist, you will be contacted by our team. However, a live broadcast is open to all who wish to view the event.
Information for the 2021 awards will be released soon.
See who made it to the top last year and learn from the best case studies.
Banorte launched Maya, the Personal Assistant using Artificial Intelligence in 2018, in order to improve customer experience and position the bank as an Innovator.
Use of Speech Analytics to diagnose calling reasons and for improving customer service quality at Losango offices (Financial Institution for Loans and Purchase Installments linked to Banco Bradesco) and Bradesco Insurance.
“Linkle Tahsilat” is a digital collection method which offers a new experience for merchants and facilitates payments by payment links which are created within mobile application and shared across various communication channels such as e-mail, SMS, etc.
Save as you spend… If you like spending your income but you are worried about not being able to save money, Spend and Save is best fit for you.
With M-Token it is possible to provide the customer with an intuitive self-service journey where they can reactivate the Token on their mobile phone without having to go to a branch.
Nicole is a service that helps people to manage their money by showing how others do it.
For Funding is a never seen solution which merges both lending and donations projects in a unique platform
A new on-boarding for non-customer SMEs : digital, simple, faster, responsible & more efficient, leveraging new technologies (artificial intelligence, biometrics, etc.) with a customer-centric vision. From 7 days to 15 minutes. The solution applies for all the SME´s, no matter the size.
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