CaixaBank
Institution presentation
CaixaBank is the leading financial group in retail banking in Spain and one of the top banks in Portugal. The group, with Jordi Gual as chairman and Gonzalo Gortázar as CEO, has 15.6 million customers and the largest business network with close to 5,000 branches in Spain and Portugal. The company went public in 2008 and is part of the Spanish index IBEX-35.
Our innovation culture
Technology and digitalisation are key in CaixaBank’s business model, resulting in CaixaBank's leadership in digital customers (6.3 million), the largest in Spain. For years, CaixaBank has developed projects that have marked technological turning points in the sector, such as the creation in 2019 of the first cash machines that allow customers to perform operations through facial recognition and without having to enter their PIN; a project chosen as one of the “Tech Project of the Year 2019 (Delivery channels category)” at the Tech Project Awards by the British magazine The Banker.
Thanks to its digital transformation strategy, CaixaBank has become one of the highest-rated banks in the world based on the quality of its digital products and services. In 2019, the company was recognised as the “Most Innovative Bank in Western Europe” by the US magazine Global Finance. Moreover, it has been named as the world's "Best Private Bank for client digital communication" at the Wealth Tech Awards by PWM magazine (Financial Times Group).
Our vision
At CaixaBank we have been working for more than a century to become a leading and innovative financial group, with the best customer service and setting the benchmark for socially responsible banking.
For more than 115 years, we have whole-heartedly dedicated ourselves to listening, talking and acting to contribute to the financial well-being of our customers and the progress of society as a whole.
Our banking model is based on the values of quality, trust and social commitment. We work to serve our customers, cultivating long-term relationships through proximity, integrity and professionalism.
We believe that a bank is not simply an entity where customers keep their savings and manage their finances, but rather a social agent that must be much more than this. At CaixaBank, we are convinced that our unique values are what drive us to consolidate our socially responsible way of banking.
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Agent-based remote assistance model to build a new client relationship
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