DBS Bank: An all-encompassing innovation leader

At Efma, we understand the importance of sharing best practices from across the financial services industry. This means identifying the most innovative players in the industry and sharing their stories. For this reason, we are delighted to share the next installment of our Champions Series, focused on DBS from Singapore, produced exclusively for our members.

Over the past decade, DBS has consistently been at the forefront of the financial services industry in terms of innovation. In their relentless pursuit of digital excellence, they continuously seek out new tools, new technologies, and new ways of working to deliver for their customers. They have received countless awards in recognition of their achievements, including being the first bank in the world to hold three of the most prestigious global best bank honors at the same time.

The key to the bank’s transformation efforts have been digitization. In this report, we wanted to highlight the myriad ways in which DBS has succeeded in their efforts to turn their financial institution into a tech-centered enterprise. Furthermore, we highlight how cultivating a forward-thinking workforce continues to be foundational to their strategy. We interviewed multiple senior figures from the bank to pull back the curtain on their transformational journey.

As you will see, to reach their current position at the top of the rankings required an entire rethink of the bank’s culture. Innovation is now very much in the bloodstream at DBS. Pushing boundaries, rethinking old paradigms, and adopting new tools is standard at the bank. We hope you enjoy the DBS story in the pages that follow.

Publish date: 27 August 2020
Theme : Digital/Mobile channels