The Efma-Accenture Banking Innovation Awards have been serving as a catalyst for innovation in the banking sector since their inception in 2013. The best innovations in each category will be recognized at a virtual awards ceremony on 18 November. Here the best new ideas and practices that are transforming the industry for the benefit of banks and customers alike will be revealed. You can expect a highly interactive agenda with insights into winning innovations, pitches and live voting.

A Global Celebration Of Innovation

The Efma-Accenture Banking Innovation Awards celebrate the very best new innovations that are transforming the industry. Your ideas, put into action and delivering results.

The 2021 awards will culminate in an online global awards ceremony where the best innovations in each category will be recognized and rewarded. Winners will share insights on the key success factors in the design, development and operational phases of their projects, and there will also be pitches, Q&As and live voting.

Date: Thursday, 18 November
Time: 10.00 - 13.00 CET

I want to join

2021 Award Categories

Analytics & Artificial Intelligence

Innovations that use data, analytics and AI at scale to improve the bank’s offerings, experiences and operations.

Digital Marketing & Sales

Innovations that transform the bank’s awareness generation, positioning, lead management and conversion, and related customer communication.

Future Workforce

Changes to work, the workforce and the employee experience. This includes the use of data, technology and new approaches to how employees are supported by machines and upskilled, and how work is organized, performed, measured and managed.

Neobanks & Specialized Players

The creation and/or application of innovative technology that substantially enhances customers’ banking experience and/or develops new sources of revenue for the industry. This category is reserved for banking start-ups and spinoffs, and technology firms working within the banking industry, whose innovations are stage-one funded, have a market release proposition, and/or have completed a successful market proof of concept.

Offering Innovation

Breakthrough concepts that dramatically enhance or transform the products or functions which generate revenue for banks, such as credit, payments, open banking and others.

Reimagining the Customer Experience

Significant enhancements in the bank’s distribution channels and its management of customer communications, engagement and relationships.

Social, Sustainable & Responsible Banking

Innovations that advance the bank’s social purpose and its commitment to being a good corporate citizen and a true ally of its customers.

Ceremony schedule

10:00 - 10:05
Welcome words

Fabrice Asvazadourian - Accenture

10:05 – 10:25
Banking Innovation Trends 2021

Edwin van der Ouderaa - Accenture
Antonio Coppolecchia - Accenture

10:25 - 10:40
Analytics & Artificial Intelligence Award
10:40 - 10:55
Digital Marketing & Sales Award
10:55 - 11:10
Future Workforce Award
11:10 - 11:40
Pitches: Neobanks & Specialized Players, followed by live voting
11:40 - 11:55
Neobanks & Specialized Players Award
11:55 - 12:10
Offering Innovation Award
12:10 - 12:25
Reimagining the Customer Experience Award
12:25 - 12:40
Social, Sustainable & Responsible Banking Award
12:40 - 12:45
Insights from Efma's CEO

John Berry - Efma

12:45 - 13:00
Global Innovator Award
Event ends

Meet our judges

Senior bank executives from across the world decide on the award-winning entries every year. Read more about our 2021 panel.

Nora A Manaf
Group Chief Human Capital Officer / Group EXCO


Robert Anghel
Director, Head of Digital Channels and User Experience

TMBThanachart Bank

Vipin Agrawal
Senior Managing Director & Regional Head Digital Banking, Payments & Personalisation

CIMB Bank Berhad

Jesse Arundell
Head of Emerging Technology

Commonwealth Bank of Australia

Zineb Baiz
Chief Innovation Officer

Banque Centrale Populaire

Josephine Baliah
Head of IaaS


Effie Bitrou
Director - Digital Business Division

National Bank of Greece

Simon Brooks
Service Line Manager, Real-Time Payments


Katarína Boledovičová
Group Head of Digital business and Omnichannel experience

 Raiffeisen Bank International

Manuel Cantalapiedra
Chief Innovation Officer

Banco Santander Spain

Santiago de Larrea Teruel
Head of Innovation and Digital Transformation

Crèdit Andorrà

Colin Dinn


Bidyut Dumra
Executive Director, Head of Innovation


Kristy Duncan
Founder & CEO

Women in Payments

Andras Fisher
Director of Innovation


Chris Gledhill
Independent FinTech Advisor, Futurist, Writer & Speaker
Piergiorgio Grossi
Chief Innovation Officer


Nadya Hijazi
Global Head of Wholesale Digital Channels


Kasimir Hirn
Chief Technology Officer, SVP Infrastructure & Architecture

OP Group

Eddie Humphreys
Head of Personal Market - AIB Direct


Khatija Iffath
Head of Retail Transformation & Customer Experience

Kuwait International Bank

Alex Jimenez
Chief Strategy Officer

Finalytics.ai, Extractable

Juan Jiménez Zaballos
Digital Public Policy Director

Santander Group

David Jimenez Maireles
Chief Experience Officer and Deputy CEO


Samira Khamlichi
President & CEO


Kyoung Tae Kim
Deputy Chief General Manager

Industrial Bank of Korea

Dr Bijna Kotak Dasani MBE, FRSA
Executive Director

Morgan Stanley

Shekhar Krishnamurthy
Head of Strategy & Governance - Retail Banking and Wealth Management

Emirates NBD

Burcu Küçükünal
Strategy and Innovation Senior Vice President


Khomotso Molabe
Chief Engineering Officer

Standard Bank South Africa

Lavinia Morris
Chief Operations Officer

KBC Bank Ireland

Xavier Rebés Garcia
Director of Innovation


Han Peng Kwang

Wing Bank (Cambodia) 

April Rudin

The Rudin Group

Deepak Sharma
President & CDO

Kotak Mahindra Bank

Barbora Ruščin
Chief Experience Officer

Tatra Banka

Yael Sucary
Head of Innovation and Fintech

Israel Discount Bank

Sam Tanskul
Managing Director, Krungsri Finnovate and Head of Innovation & Fintech, Krungsri Consumer

Krungsri Bank

Richard Turrin
Author and Influencer
Stergios Zlatanos
Director - Small Business Segment

Piraeus Bank


We would love you to attend our virtual awards ceremony. For queries or to register your interest in attending this by-invitaton-only event contact